Terms & Conditions

Please read these Terms and Conditions (“Terms”) carefully before using the Aspenly website, mobile application, or home monitoring service (collectively, the “Service”) operated by Aspenly Inc. (“Aspenly,” “we,” “our,” or “us”). By accessing or using the Service you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years old and a resident of the United States to use the Service. By creating an account, you represent that you meet these requirements and that all information you provide is accurate.

2. Service Description

Aspenly installs IoT sensors on residential appliances and uses AI-powered analysis to monitor appliance health, predict maintenance needs, and deliver alerts and reports to homeowners. The Service includes physical installation, ongoing monitoring, and a digital dashboard accessible via our website and mobile app.

3. Subscriptions and Billing

The Service is offered on a monthly subscription basis. By subscribing, you authorize Aspenly to charge your payment method on a recurring basis at the rate associated with your chosen plan. You may cancel at any time from your dashboard; cancellation takes effect at the end of the current billing period. No partial refunds are issued for unused time within a billing period.

Aspenly reserves the right to modify pricing with 30 days’ notice. Continued use of the Service after a price change constitutes acceptance of the new price.

4. Installation

Installation must be scheduled and completed by an Aspenly-authorized technician. You agree to provide reasonable access to your property at the scheduled time. You represent that you have the legal authority to authorize installation at the property address provided. Aspenly is not responsible for delays caused by inaccessible premises or unsafe conditions.

5. Acceptable Use

You agree not to misuse the Service. Prohibited activities include, but are not limited to: attempting to gain unauthorized access to Aspenly systems; reverse engineering or tampering with sensors or software; reselling or sublicensing access to the Service; using the Service for any unlawful purpose.

6. Sensor Equipment

Sensors installed by Aspenly remain the property of Aspenly for the duration of your subscription. Upon cancellation or termination, Aspenly may schedule removal of sensor equipment at no cost to you. Damage to sensors caused by misuse or negligence may result in a replacement fee.

7. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, express or implied. Aspenly does not warrant that the Service will be uninterrupted, error-free, or that appliance health predictions will be accurate in every case. Aspenly’s alerts and reports are informational and do not constitute professional engineering or repair advice.

8. Limitation of Liability

To the maximum extent permitted by law, Aspenly’s total liability to you for any claim arising out of or relating to the Service shall not exceed the total amount paid by you in the 12 months preceding the claim. Aspenly is not liable for indirect, incidental, special, consequential, or punitive damages.

9. Indemnification

You agree to indemnify and hold harmless Aspenly and its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

10. Termination

Aspenly may suspend or terminate your access to the Service at any time for violation of these Terms, non-payment, or for any other reason with reasonable notice. You may terminate your account at any time from your dashboard settings.

11. Governing Law

These Terms are governed by the laws of the United States and the state in which Aspenly is incorporated, without regard to conflict of law principles. Any dispute arising under these Terms shall be resolved by binding arbitration on an individual basis, and you waive any right to participate in a class action lawsuit.

12. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice in the dashboard. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

13. Contact Us

For questions about these Terms, contact us at:
legal@aspenly.co
Aspenly Inc., United States